// skill matrix · 02

Skills & Education

Filter the matrix, grep the list, watch the bars fill. Education appended below.

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› showing 19 of 19

  • Written & Oral Communications

    95

    Communications

  • Customer Relations

    92

    Communications

  • Cross-Functional Collaboration

    90

    Communications

  • Leadership & Mentoring

    88

    Operations

  • Strategic Planning & Forecasting

    84

    Operations

  • Data Collection & Assessment

    82

    Operations

  • Escalation Management

    93

    Recovery

  • Asset Recovery Workflows

    92

    Recovery

  • Risk Triage

    86

    Recovery

  • Process Standardization

    90

    Quality

  • Macro Authoring

    88

    Quality

  • Attention to Detail

    94

    Quality

  • Critical Thinking

    90

    Quality

  • Automation Literacy

    80

    Quality

  • Technical Computer Skills

    85

    Quality

  • Omni-Channel Production

    88

    Marketing

  • CRM & Email

    84

    Marketing

  • Localization (APAC)

    80

    Marketing

  • Brand Storytelling

    82

    Marketing

› education

Bachelor of Arts

Santa Clara University

Communications

Minor

Santa Clara University

Music & Composition

› select.accomplishments

  1. #01

    Offshore Team Enablement

    Mentored and trained an offshore team of agents in the Philippines on call execution, quality expectations, and customer interaction best practices.

  2. #02

    Macro Library

    Developed and maintained team-wide macros to standardize responses and improve accuracy and efficiency across recovery operations.

  3. #03

    Compliance Fluency

    Familiar with Online Protection Legislation including the Online Consumer Protection Act, INFORM Consumers Act, California Consumer Privacy Act, and Restore Online Shopper's Confidence Act.